Return Policy
At arefinedmens.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a straightforward return process.
Return Period
We accept returns within 30 days from the date of delivery. All items must be in their original condition: unworn, unaltered, and with all tags attached.
Return Process
Step 1: Initiate Return
- Log into your account on our website
- Navigate to “Order History”
- Select the items you wish to return
- Choose your return reason
- Select preferred refund method
Step 2: Prepare Package
- Items must be in original packaging
- Include all original tags and labels
- Pack items securely to prevent damage
- Include the completed return form
Step 3: Shipping
- Use the prepaid return label provided
- Drop off at any authorized shipping location
- Obtain and keep your drop-off receipt
- Allow 2-3 days for tracking to update
Return Methods
Prepaid Label Returns
- $9.95 return shipping fee
- Deducted from your refund
- Includes tracking and insurance
- Available for US returns only
In-Store Returns
- Available at our flagship locations
- Immediate refund processing
- No return shipping fee
- Bring original receipt or order confirmation
International Returns
- Customer responsible for return shipping
- Must include customs declaration
- Refund processed minus original shipping costs
- Allow 2-3 weeks for processing
Refund Information
Refund Timeline
- Processing: 3-5 business days after receipt
- Credit card refunds: 5-10 business days to appear
- PayPal refunds: 3-5 business days
- Store credit: Immediately issued
Refund Methods
- Original payment method
- Store credit (with 15% bonus)
- Exchange for other products
- Gift card option available
Non-Returnable Items
- Made-to-order or customized items
- Final sale items (clearly marked)
- Worn or altered merchandise
- Items without original tags
- Personal care products
- Gift cards
Special Circumstances
Damaged or Defective Items
Contact us within 7 days of delivery for:
- Immediate replacement
- Full refund including shipping
- Prepaid return label
- Priority processing
Wrong Items Received
- Contact us within 14 days
- We cover return shipping
- Expedited replacement shipping
- $25 credit for inconvenience
Late Returns
- 31-45 days: Store credit only
- After 45 days: Case-by-case review
- Holiday extension until January 31st
Return Conditions
Acceptable
- Unworn items with tags attached
- Original packaging undamaged
- All accessories included
- Unused products
Unacceptable
- Signs of wear or use
- Missing tags or labels
- Altered or cleaned items
- Damaged packaging
International Returns
Important Notes
- Refunds minus original shipping costs
- Customs fees non-refundable
- Return to specified international address
- Complete customs documentation required
Luxury Items
Additional requirements for luxury products:
- Original authentication cards
- All protective packaging
- Dust bags and storage boxes
- Certificate of authenticity
Return Status Tracking
Monitor your return through:
- Your account dashboard
- Email notifications
- Return tracking number
- Customer service updates
Frequently Asked Questions
How long do refunds take?
Typically 5-10 business days after we receive your return.
Can I return sale items?
Yes, unless specifically marked “Final Sale.”
What if I lost my return label?
Contact customer service for a new one.
Do you offer free returns?
Free returns are available for defective items and Premium members.
Can I exchange an item?
Yes, exchanges are subject to availability and processed within 2-3 business days.
For detailed information about our return procedures, visit our complete Return Policy FAQ or contact our Customer Service team.
Return Exceptions
During holiday periods and special promotions, return policies may be extended. Please check individual product pages for specific return restrictions.
We strive to make the return process as seamless as possible while maintaining the quality standards you expect from arefinedmens.com.